Returns & Exchanges

At Matt's Warehouse, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. Whether you changed your mind or received a defective product, our team is committed to making the exchange or refund process as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return box.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing